What is your online returns policy?

You can trust our products. We will gladly accept returns not meeting your expectations at any time. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt we will be happy to provide you with a store credit based on the lowest selling price in the last 30 days to use toward any of your favorite products, or you can exchange an item for the same value in store. We're sorry, but Gift Cards, Gift Checks, Love Your Body Cards and Product Samples are non-refundable and non-replaceable.

To return your goods to The Body Shop® Online Team please send the products you are returning along with a completed returns form, to the address below:

The Body Shop Returns Department
5036 One World Way
Wake Forest, NC 27587

Goods purchased online may be returned to a The Body Shop® International PLC owned store. Your product can only be returned in the country it was purchased. If returning to store please make sure you have both your delivery documentation and your confirmation email with you, if both these documents are not presented the store will not be able to process your refund for you.